FAQ's
Is your site safe? Can I order safely?
This site is 100% secure. And to tell the truth, we could even say that it is 300%. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Then, we took the services of the WORLD leader in the protection of websites (McAfee) which monitors every second on all the data that passes through this site. He is there, he watches, and he makes sure that no one tries to hack the system).
And finally, concerning the payment, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on the Mon Petit Ange Boutique is 100% safe and secure.
How long does it take to receive an order?
To receive your order, it takes between 7 and 14 days . However, it may happen that the delay is a little longer for certain countries (Canada, DOM-TOM, etc...). In any case, if you do not receive your item within 45 days then we will refund you in full and you can keep the item when you receive it.
How to order ?
To order, simply go to our website.
You then just have to choose the items of your choice by clicking on "Add to my order".
Then, you will be redirected to your basket page and all you have to do is click on "Payment".
If ever something does not work, do not hesitate to contact us.
What are the shipping fees ?
Delivery is free in mainland France for all orders over €40.
Otherwise the delivery is:
- €3.90 in France
- €14.63 for overseas territories
- €6.90 for other countries
I only received part of my order. Is this normal?
No worries ! This is completely normal because the items may come from different producers (shipments are therefore slightly delayed).
Your missing items should be soon! ;)
What are the payment methods ? Do you take checks?
Currently, you can pay by credit card or with Paypal on our site. We do not accept bank cheques, transfers or payments upon receipt.
What happens if I am not satisfied with my product?
We offer a 100% "satisfied or refunded" guarantee on all our products!
If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and after completing the form (available here ) and we will refund you the full price of the product. item as soon as it arrives with us.
Where do your products come from?
We work with various producers present all over the world, particularly in the United States and Asia.
We always carefully check the quality of the products we offer and we regularly change producers to offer you the best.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Do you provide product tracking/tracking information?
Yes, wait about 3 days after your order before you can track it via this link
I received a damaged item. What can I do?
It happens that your package is shaken in all directions during delivery and therefore that your product arrives broken... (This is extremely rare)
In this case or in the case of a design defect contact us at contact@mon-petit-ange.fr with the following details:
You will not need to return the product and we will refund the amount of your order directly to you in the form of a purchase voucher (if you wish another form of refund, please let us know)
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@mon-petit-ange.fr
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 14 days of receipt of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.
